Returns Due to the personalized nature of our products, we do not accept returns for products unless they are delivered incorrectly. Each product is custom-made according to the specifications you provide, ensuring a unique formulation tailored specifically to your needs.
Incorrect or Damaged Goods If you receive a product that does not match your order or is damaged upon arrival, please contact us immediately to arrange for a replacement or refund. We ask that you report any issues within 48 hours of receiving your order by emailing erin@lumierebeautysa.com with your order number and a photo of the item in question.
Refund Process
- Eligibility for refunds is restricted to cases of incorrect or damaged products only.
- To initiate a refund, please provide proof of the issue and return the product as directed by our customer service team.
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies.
Contact Us For more information about our Refund and Returns Policy, please contact us at erin@lumierebeautysa.com. We are committed to ensuring that your experience with us is satisfying and appreciate your understanding regarding the limitations on returns due to the custom nature of our products.